Privacy policy
1. Introduction
This Privacy Policy outlines the types of information the Company collects from users and participants, how that information is used, and the steps we take to ensure its protection. Protecting your privacy is of paramount importance to us, and we are committed to maintaining the trust and confidence of our participants and website visitors. This policy applies to all information collected through our website, training sessions, and events.
2. Information collection
The Company collects various types of information to enhance user experience and improve our services. This includes:
Personal information: Such as name, email address, phone number, and any other contact details submitted when registering for training sessions, events, or subscribing to our newsletters.
Payment information: Details necessary to process payments for training subscriptions, or equipment rentals. Please note, The Company does not store credit card numbers.
Participation information: Data related to your activities and performance in training sessions and events, including progress, certifications achieved, and feedback on services provided.
Technical data: Information on how you access and use our website, such as IP address, browser type, and navigation paths.
3. Use of Information
The information we collect is used in various ways to provide and improve our services:
To facilitate services: Personal and payment information is used to register participants for training sessions, process transactions for event fees and equipment rentals, and issue certifications.
To improve user experience: Technical data helps us understand how our website is used and guides us in making user interface improvements.
Communication: Contact information enables us to send updates, responses to inquiries, and information about upcoming events or changes to our services.
Feedback and performance analysis: Participation information assists in tailoring training programs to individual needs and evaluating the effectiveness of our training methodologies.
4. Information sharing and disclosure
The Company is committed to safeguarding your personal information. We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information except in the following circumstances:
Service providers: We may share your information with trusted third parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential.
Legal requirements: The Company may disclose your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.
Consent: Information may be shared with your consent for specific purposes not covered above, such as promotional events or partnerships.
5. User rights
As a user, you have certain rights regarding your personal data:
Access and correction: You have the right to access your personal information held by the Company and to request corrections or updates to any inaccurate data.
Deletion: You can request the deletion of your personal information, subject to legal or operational retention requirements.
Withdrawal of consent: Where processing is based on consent, you may withdraw that consent at any time, though this will not affect the lawfulness of processing based on consent before its withdrawal.
Data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
To exercise these rights, please contact us using the information provided in the “Contact us” section of this policy.
6. Data security
The Company employs various security measures to maintain the safety of your personal information:
Technical safeguards: Including secure servers, encryption, and secure socket layer (SSL) technology to protect information transmitted online.
Organizational measures: Access to your personal data is restricted to employees, contractors, and agents who need to know that information in order to process it for us, and who are subject to strict contractual confidentiality obligations.
Ongoing review and enhancements: We regularly review our security practices and enhance them as necessary to help ensure the integrity of our systems and your information.
Despite these measures, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
7. International data transfers
The Company operates globally, and therefore, your information may be transferred to and processed in countries other than the one in which you reside. These countries may have data protection laws that are different from the laws of your country. However, we take all necessary measures to protect your personal information in accordance with this privacy policy and applicable law. This includes implementing the European Commission’s Standard Contractual Clauses for transfers of personal information between our group companies and third-party service providers and partners, which require all parties to protect personal information they process from the EEA in accordance with European Union data protection law.
8. Children’s privacy
The Company recognizes the importance of protecting children’s privacy, especially in the online environment. Our services are not designed for or directed at children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently received personal information from a visitor under the age of 18 on our site, we will delete the information from our records.
9. Data retention
The Company will retain your personal information only for as long as is necessary for the purposes set out in this privacy policy, including to meet legal, regulatory, tax, accounting, or reporting requirements. We consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements when determining the appropriate retention period. Upon expiration of the applicable retention period, your personal data will be securely deleted or anonymized.
10. Privacy Policy updates
The Company reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, service offerings, or legal or regulatory requirements. When we make changes, we will revise the “Last updated” date at the top of this policy, and such modifications will be effective immediately upon posting to our website. We encourage you to periodically review this Privacy Policy to stay informed about how we are protecting the personal information we collect. Your continued use of the service after any changes or revisions to this Privacy Policy indicates your agreement with the terms of such revised Privacy Policy.
11. Governing law
This Privacy Policy and any dispute arising out of or related to it will be governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law provisions. By accessing or using our services, you consent to submit to the jurisdiction of the United Kingdom for any actions for which we retain the right to seek injunctive or other equitable relief in a court of competent jurisdiction.
12. Contact us
If you have any questions about this Privacy Policy, our data practices, or your dealings with our services, please contact us:
Email: help@medieval-masters.com
Your feedback and questions are important to us, and we look forward to assisting you with any concerns you may have regarding your privacy and our data protection practices.
Company reg. number: 15229652
Registered office address: Acorn Business Centre Unit C Aldow Enterprise Park,
Blackett Street, Manchester, England, M12 6AE